Shipping policy

PALADARES DA MARÉ, LDA
Comprehensive Shipping and Delivery Policy Directive

Merchant Enterprise: Paladares da Maré, Lda
Registered Headquarters: R. dos Bacalhoeiros 16, 1100-070 Lisboa, Portugal
Dedicated Support E-mail: [email protected]
Official Digital Storefront: qx6sed-ps.myshopify.com
At Paladares da Maré, Lda, operating through qx6sed-ps.myshopify.com, we believe that receiving new educational tools should be an exciting
milestone for young minds. Whether you are ordering advanced STEM technology kits, intricate mathematical puzzles, or immersive artisanal craft
sets, we are dedicated to ensuring your parcels are packaged with extreme care and dispatched swiftly from our Lisbon headquarters. This
comprehensive Shipping Policy outlines our processing timelines, international transit estimates, carrier partners, and delivery protocols.
1. ORDER PROCESSING AND HANDLING TIMELINE
Before any educational toy leaves our warehouse, our quality assurance team inspects each item to ensure electronic components, STEM circuit
modules, puzzle pieces, and craft materials are complete and flawless. Our standard handling workflow operates as follows:
Standard Processing Window: Orders are typically processed, securely boxed, and dispatched within 1 to 3 business days (Monday through
Friday, excluding Portuguese public holidays).
Peak Volume Periods: During major promotional events, holiday seasons, or new product launches, processing may extend up to 4 business
days. We appreciate your patience as we prepare your learning kits.
Order Confirmation & Tracking: The moment your parcel is registered with our courier partner, you will receive an automated e-mail containing
your unique tracking number and active link.
2. SHIPPING DESTINATIONS, TRANSIT RATES, AND DELIVERY ESTIMATES
We provide reliable domestic shipping across Portugal and extensive international delivery across the European Union and select global territories.
The following schedule details our estimated delivery timeframes:
DESTINATION ZONE ESTIMATED TRANSIT DURATION SERVICE TYPE & COURIER PARTNERS
Portugal Domestic 1 to 3 business days post-dispatch CTT Expresso / DHR Portugal (Door-to-Door Traceable)
European Union (EU) 4 to 8 business days post-dispatch DPD / DHL Parcel Europe / Euro Express
International / Worldwide 10 to 18 business days post-dispatch FedEx Express / Priority Air Mail with Tracking
3. PACKAGING STANDARDS FOR DELICATE EDUCATIONAL TOYS
Educational toys—particularly electronic STEM technology circuits and fragile wooden or cardboard mathematical puzzles—require rigorous
protective packaging to survive long-distance transit. At Paladares da Maré, Lda, we utilize double-walled corrugated shipping cartons, anti-static
bubble wrapping for electronic components, and customized inner cushioning to absorb impact, ensuring your products arrive in pristine condition.
4. CUSTOMS DUTIES, IMPORT TAXES, AND BORDER CLEARANCE
For orders shipped within the European Union, no additional customs duties or import taxes apply. For international shipments outside the EU,
recipients may be subject to local import tariffs, value-added taxes (VAT), or customs clearance fees levied by the destination country's customs
authorities. These charges are the sole responsibility of the customer. Paladares da Maré, Lda cannot predict or control these governmental fees.
5. DELAYED, LOST, OR DAMAGED SHIPMENTS
While we partner with top-tier logistics providers to ensure seamless delivery, unforeseen transit disruptions can occasionally occur:
Delayed Parcels: If your tracking status has not updated for over 5 business days, please contact our support desk so we can initiate an official
courier investigation.
Damaged Upon Arrival: If an educational toy or craft box arrives with severe exterior carton damage that compromises the contents, please
photograph the parcel immediately and notify us at [email protected] within 48 hours.
Customer Support & Logistics Inquiries:
Should you require assistance tracking your shipment, modifying a delivery address, or inquiring about bulk educational orders, please reach out
directly to our administrative team at [email protected]. We are always delighted to assist!