Refund policy

PALADARES DA MARÉ, LDA
Comprehensive Return, Exchange, and Refund Policy Directive

Merchant Enterprise: Paladares da Maré, Lda
Registered Headquarters: R. dos Bacalhoeiros 16, 1100-070 Lisboa, Portugal
Dedicated Support E-mail: [email protected]
Official Digital Storefront: qx6sed-ps.myshopify.com
At Paladares da Maré, Lda, accessible via qx6sed-ps.myshopify.com, we are deeply committed to nurturing young intellects and igniting curiosity
through our curated collection of sophisticated educational toys. Our catalog spans advanced STEM technology kits, intricate mathematical puzzles,
and immersive artisanal crafts designed to inspire creativity and logical reasoning in learners of all ages. We recognize that occasional returns or
exchanges are a natural part of online retail; therefore, we have formulated this thorough, transparent, and consumer-friendly Return and Refund
Policy in full compliance with Portuguese commercial law and European Union consumer protection standards.
1. 30-DAY SATISFACTION GUARANTEE & ELIGIBILITY WINDOW
We want every young scientist, budding mathematician, and creative crafter to be thoroughly delighted with their new learning tools. If for any reason
you are not completely satisfied with your purchase from qx6sed-ps.myshopify.com, you are entitled to request a return or exchange within thirty
(30) calendar days from the precise date of delivery. To qualify for a standard return, items must fulfill the following operational criteria:
Original Packaging Integrity: Educational kits, STEM hardware, math puzzle boxes, and craft materials must be unopened, unused, and
enclosed within their original, undamaged retail packaging with all protective seals intact.
Completeness of Components: Technology sets, circuit modules, geometrical components, instruction manuals, and craft accessories must be
returned complete with zero missing parts.
Proof of Acquisition: Every return request must be accompanied by the official digital order confirmation or transaction receipt generated via our
Shopify platform.
2. SPECIAL CONDITIONS FOR STEM KITS AND INTERACTIVE EDUCATIONAL TOYS
Given the specialized nature of our educational inventory—encompassing electronics, robotics, precision mathematical tools, and creative craft sets—
certain technical nuances apply to our evaluation process:
Factory Defective or Damaged Items: If a technology toy or STEM circuit component arrives malfunctioning, missing crucial hardware pieces, or
structurally compromised, you must notify our support team at [email protected] within seven (7) days of receipt. We will expedite
a replacement module or issue a full refund including shipping fees.
Opened Craft and Puzzle Sets: For sanitary and structural integrity reasons, opened handicraft kits or math puzzle sets that have been unsealed
or assembled cannot be accepted for a standard change-of-mind return unless they exhibit a demonstrable manufacturing defect.
3. STEP-BY-STEP RETURN INITIATION PROCEDURE
To ensure your return or exchange is processed with maximum efficiency and zero administrative friction, please adhere strictly to our structured
multi-step procedure:
PHASE ACTION REQUIRED BY CUSTOMER PALADARES DA MARÉ, LDA RESPONSE & GUIDELINES
Step 1:
Contact

Send an email to [email protected] stating your order
number, item name, and clear reason for return.

Our support desk reviews requests within 24 business hours
and issues a unique Return Merchandise Authorization
(RMA) code.

Step 2:
Packaging

Securely pack the items in a sturdy outer shipping carton, affixing the
RMA code visibly on the exterior parcel.

Ensure delicate tech components and math board boxes are
cushioned adequately to prevent transit damage.

Step 3:
Dispatch

Ship the parcel back to our Lisbon operational headquarters using a
traceable postal or courier service.

Provide our team with the tracking reference number. Return
shipping costs for change-of-mind are borne by the buyer.

4. COMPREHENSIVE REFUND PROCESSING AND TIMELINES
Once our quality assurance department in Lisbon receives, inspects, and verifies the returned educational merchandise, we will execute your refund
under the following financial guidelines:
Inspection Duration: Physical inspections and component inventory checks are conducted within three (3) business days of parcel arrival at our
warehouse.
Refund Method: Approved refunds are automatically credited back to the original method of payment (credit card, PayPal, or Shopify payment
gateway) utilized during initial checkout.
Bank Clearing Times: While Paladares da Maré, Lda initiates refunds immediately upon approval, please allow 5 to 10 business days for your
banking institution or card issuer to reflect the funds in your account.

Paladares da Maré, Lda — Comprehensive Return & Refund Policy Page 1 of 2

5. EXCHANGES AND DEFECTIVE REPLACEMENTS
If you wish to exchange a math toy for a more advanced level, or swap a tech kit for a different engineering series, please specify your preference
during your initial email communication with [email protected]. Subject to stock availability at our Lisbon facility, replacement
educational products will be dispatched promptly once the original return parcel has been scanned into our system.
Customer Care & Policy Inquiries:
Should you require personalized guidance regarding return shipping labels, warranty claims on electronic tech toys, or tracking status updates, please
reach out directly to our dedicated administrative desk at [email protected]. We are always here to support your educational journey!